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Refund Policy

NaWetti Commerce Refund Policy

Thank you for shopping at Na Wetti!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Conditions for Refunds and Exchanges

  • Your item must have been mistaken for another during the parceling and sending process.
  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@nawetti.com and send your item to:

Na Wetti Zone - 1st Floor Former Mezam Hotel Building; Savanna junction - Commercial Avenue; PO Box, 1091 – Bamenda, North West region - Cameroon.

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at store@nawetti.com and/or +237654904225.

Shipping

  • Please do not send the product back to any manufacturer, you may have seen on the shop. It must be sent to the following Address:

Na Wetti Zone - 1st Floor Former Mezam Hotel Building, Savanna junction - Commercial Avenue, PO Box, 1091 – Bamenda, North West region - Cameroon.

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please see, we cannot guarantee that we will receive your returned item.

Special Refund Guide for Home in-Country (Cameroon) Clients

  • We advise that all potential in-country buyers at NaWetti store refrain from making direct contacts with manufacturers and other third parties mentioned on products. We shall not be responsible for any transactions that are not processed through our official modalities at the Store shop.
  • You will be solely responsible for product returns and re-shipping if you fail to provide correct address details including but not limited to: contact number, choice of shipping or postage method, and the agency carrier as listed in among the check-out modalities.
  • You are responsible for your identification details you furnished us with and shall be required to present such at pick-up points.     

N.B: We take some level of responsibility for all products posted on store.nawetti.com online shop. By this, we ascertain the quality and availability of an item before stocking such. It is therefore in customers’ best interest to limit their shopping interactions only to our marketing team here within NaWetti store.  

All updates on this policy shall be posted here without any necessary notices to site users, thus, it is in your best interest to regularly visit our refund policy.

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